Website chat
A chat widget on your site that answers questions, captures contact details and books appointments.
AI chat & text replies
Instant replies on every channel, in one inbox.
Customers message you wherever is easiest for them. Your AI agent replies on website chat, text messages, email, Facebook Messenger and Instagram DMs — and every conversation lands in one shared inbox, so your team can see everything and step in with a click.
What's included
What we set up for you
Text and email replies
The same agent responds to inbound texts and emails using the same knowledge and tone as your phone agent.
Messenger and Instagram DMs
Replies to Facebook Messenger and Instagram direct messages, so social inquiries don't sit unread.
One shared inbox
Every conversation from every channel in one place, tied to the customer's record and timeline.
Human takeover
Anyone on your team can jump into a conversation and take over from the AI at any moment.
Consent and opt-outs built in
Texting goes only to people who have agreed to hear from you. STOP and HELP are handled automatically and consent is recorded.
How it works
How we set it up
- 1
We gather your answers
We collect the questions customers ask most and the answers you want given — in your words.
- 2
We connect your channels
We add website chat and connect text, email, Messenger and Instagram to the shared inbox.
- 3
We set the rules
We decide together what the AI handles on its own, what gets flagged, and who gets notified to take over.
- 4
We launch and tune
We watch early conversations with you and sharpen answers and hand-off rules as real messages arrive.
Who it's for
A good fit if you're…
- Businesses getting inquiries across chat, text and social they can't keep up with
- Teams that want one place to see every customer conversation
- Owners who want quick replies after hours without being glued to their phone
- Anyone who wants AI help without giving up the ability to step in
People stay in charge
AI agents hand off to a person whenever they're unsure or a customer asks. Texts go only to people who've agreed to hear from you, and opt-outs are honored automatically. We'll never promise specific results — we build so fewer leads slip through.
Our principlesFAQ
Questions about ai chat & text replies
Can my team still reply personally?
Absolutely. The shared inbox is your team's workspace. Take over any conversation, reply yourself, and hand it back to the AI when you're done — or don't.
Does this send bulk text blasts?
No. Texting is two-way conversation, reminders and follow-up steps — sent only to people who have agreed to hear from you, with opt-outs honored automatically.
Will it answer the same way on every channel?
Yes. One agent, one knowledge base and one tone, whether a customer reaches out by chat, text, email or DM.
What does the customer see if a person takes over?
The conversation simply continues in the same thread. The customer doesn't have to repeat anything.
Works well with
AI phone agentAnswers every call around the clock, handles common questions, qualifies new leads and books — then hands off to your team with context.Lead follow-up automationsSpeed to lead, missed-call text-back, quote follow-up sequences and reactivation campaigns — so fewer leads go cold.Booking & remindersBooking pages, calendar sync, confirmations and reminders, waitlists and self-serve rescheduling.
Let's make sure every lead gets an answer.
Tell us how leads reach you today and where things get stuck. Every engagement is scoped to your goals — talk to us for pricing.